Patient
Information
After Hours Arrangements
The practice provides 24 hour care for patients, should you need medical attention outside of clinic hours.
After Hours Locum Service DoctorDoctor: Phone: 13 26 60
Dandenong Hospital Casualty: Phone: 03 9554 1000
Accredited Travel Clinic (Yellow Fever)
Eastern Medical Centre is a licensed vaccination centre. We provide the entire range of vaccinations necessary for your travel including popular destinations such as Thailand, Vietnam, Peru and Bali.
Vaccinations include Yellow Fever Vaccination, Hepatitis A, Malaria and many more.
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- Travel Consultations
- All Vaccines at Competitive Prices
- Appointments available within 24 hours
- Licensed Yellow Fever Vaccination Centre
- We stock ALL vaccines
- Specialised information for High Risk Travellers
Appointments
We prefer patients to make appointments wherever possible. Patients with appointments will naturally be given priority over casual callers and walk in patients. In cases of emergency or urgent medical care, patients will be seen immediately. In case of an acute illness, particularly a child, please let the receptionist know.
Longer consultation times and an interpreter service are available to all patients, so please inform the receptionists if you require a longer consultation when making an appointment.
Attending Eastern Medical Centre in person for an appointment
All patients and visitors to Eastern Medical Centre are required to wear a mask at all times when inside the clinic. Patients and visitors will be screened at the front door before entering the clinic to ensure they are free of any COVID or flu symptoms.
Patients are asked to please present no more than 10 minutes before their appointment as there are restrictions in place to the amount of time patients and visitors can be in the waiting room.
Please do not attend the clinic if you are experiencing any COVID symptoms.
Childhood Immunisation
All routine vaccinations are available and provided free of charge patient with a valid Medicare card.
Emergency
For an emergency, please call 000.
For all other health concerns, you can call us on 9793 3188 for an appointment during our operating hours, and our locum service DoctorDoctor on 13 26 60 if you’re requiring review after hours.
Drug Policy
It is the general policy of this practice not to prescribe any drugs of dependence.
(For example: benzodiazepines, Narcotics etc.).
Fees
Due to rising costs – More so with extra precautions for COVID-19 and poor funding from the government, many general practitioners in Australia have been forced to increase the out-of-pocket expenses for their patients. It is becoming very difficult to practice high quality medicine at Bulk billing rates. We will need to implement an increase to our consultation fees. This allows us to continue providing quality and comprehensive care across all elements of our practice. Your rebate is fixed by the federal government and has not increased in relation to business costs.
Eastern Medical Centre is a mixed billing practice. Payment is required at the time of consultation. Aged pension card holders, Disability pension card holders and children under sixteen will be Bulk Billed.
Please remember to bring your Medicare card and any concession cards to ensure that they are still valid.
Home & Other Residential Visits
Home visits and other residential visits are available for regular patients of the practice, who are too ill to come to the surgery, or in the case of emergency.
Visits can also be arranged to practice patients in nursing homes and retirement villages in the vicinity. Consultation fees, may be incurred. Please ring as early as possible if required.
Interpreter
A free interpreter service is available on the day of your appointment. If you require an interpreter during your appointment please inform reception staff.
If you need assistance from a Spanish or Italian speaking receptionist to make your appointment please inform the reception staff.
Location and Parking
Eastern Medical Centre is conveniently situated on Cleeland Street, Dandenong.
There are two bus stops located near the clinic on either side of Cleeland Street, most buses stopping at Dandenong station.
The clinic is positioned near main roads such as Stud Road and Heatherton Road.
Patient parking is located behind the building off Bruce Street. Eastern Medical Centre has dedicated disabled parking for patients and visitors to the clinic.
Minor Procedures
Removal of skin cancers and other suspicious spots, freezing of warts, treatment of ingrown toenails, excision of external haemorrhoids and other minor surgery as well as setting and plastering of fractures is available.
A $125.00 fee will be billed for all procedures which require the use of the theatre room, this fee is not covered by Medicare.
Patient Confidentiality
Paying For a Consultation
Payments can be made via EFTPOS (preferable option) or Cash.
Reception staff will send the payment information to Medicare on your behalf.
The rebate fee takes approximately 24 hours to be sent by Medicare. Patients must ensure their name, address and date of birth are up-to-date with Eastern Medical Centre and Medicare.
If you are unsure if your information is correct with Medicare, please ring 132 011 or log into your MyGov account.
Accounts for WorkCover and TAC related matters are usually handled by your employer, insurance company, or TAC, but are your responsibility until liability is accepted by your employer, insurance for TAC.
Consultations by the after hours locum service DoctorDoctor (ph: 132 660) are Bulk billed for patients who hold a valid Medicare card. Patients who do not have a valid Medicare card will be charged by DoctorDoctor for the visit.
If our fees cause undue hardship, please discuss this with your doctor.
Reminder System
Please note that Eastern Medical Centre may send out reminder letters to patients when the patient is due for routine health follow ups, such as Pap smear tests and flu vaccines. Please advise your doctor if you would rather not be contacted.
Repeat Prescriptions
It is in your best interest to see a doctor for repeat scripts. If patients require a repeat prescription, please ring reception and appointment with a doctor.
To ensure you receive your scripts quickly it is best to provide the clinic with the details of your chemist, and if possible, use the same chemist at all times. If you change your chemist, please let our doctor know. This is also very important if you have a change of medications, especially after being discharged from hospital.
Telehealth
Telehealth consultations are available at Eastern Medical Centre. All doctors who work at Eastern Medical Centre provide Telehealth appointments to patients and these appointments can be booked by calling reception.
When booking an appointment, please advise the reception staff of your preference. Please be aware, not all appointments can be completed via Telehealth, and you may be required to attend the clinic for a face-to-face appointment.
Eastern Medical Centre provides existing patients with access to Telehealth appointments. Please note new patients cannot book in to see a doctor for a Telehealth appointment for the first visit, all new patients must make an appointment to see a doctor in person.
Telephoning Your Doctor
The doctors may on occasion return phone calls relating to you or your family’s health, however, please understand they in most cases they prefer you to come in person and see them.
Reception will take a message, indicating the problem and your contact details and you will be notified of the outcome. Please indicate to the receptionist if the problem is urgent.
Test Results
It is best practice to have you attend the clinic for a face-to-face appointment with your doctor regarding your test results. However, in some rare cases, your doctor may give you your results over the phone and this is solely dependent on what your doctor feels is best for you, the patient.
Each Doctor who consults at Eastern Medical Centre has their own preferred methods for notifying you of your test results, please speak to your doctor regarding their preference.
Reception staff do not have access to your clinical information and test results. If you would like to receive your test results it is best to make an appointment after you have completed your test, to make an appointment, please ring reception staff.
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